Shipping Process

Order Processing Time:

  • 1-3 Business Days

Shipping Transit Times for our Carriers:

  • East Coast USA: 1-4 Business Days
  • Central USA: 2-5 Business Days
  • West Coast USA: 3-7 Business Days

How We Ship:

Since some of the items we sell are a bit longer than most, they may need to be shipped through a freight carrier for extra love and care.

In the event that your order needs to be shipped by a freight truck, we may contact you via phone to set up a delivery appointment time that works best for both you and the carrier. LTL Shipping is curbside delivery only. If you need additional assistance there will be an additional charge.

Sample Kits or 48” Bundles may still ship standard ground delivery by either USPS First Class Mail, USPS Priority Mail, FedEx Ground or UPS Ground. Once we process your order, you will receive an email with your shipment’s tracking number.

Shipping Rates

Ground Shipping:

We offer pre-calculated Ground Shipping rates based on your delivery zip code for our 48" Bundle Kits. After providing your zip code, you will be able to view the estimated ground shipping rate in your shopping cart as well as in the shipping section of the checkout process.

Freight/LTL Shipping:

Oversized items will most often ship via Freight/LTL carriers due to the extra care and handling required. *We cannot provide pre-calculated shipping rates for these items, so shipping costs will be invoiced separately.

Freight/LTL Shipping Configuration Process:
After your checkout process is complete, you will be contacted by a member of the Deck-Top Customer Care Team within one business day. We will consult with you on your delivery requirements and coordinate all possible shipping details. We will then gather the most cost-effective shipping quote from our roster of professional Freight/LTL carriers, follow-up with you on the options, and provide an invoice for the shipping costs to be paid to either Deck-Top or directly to the selected carrier. If you need additional assistance once your LTL freight truck has arrived, please let us know as there will be an additional charge from the shipping company.

Expedited Shipping:

In a bind and need your Deck-Top ASAP? Contact us during normal business hours and we’ll get you an expedited shipping quote right away!

If you have any additional shipping questions, please contact us.